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Our Staff are trained in all aspects of our Customer Charter and are aware of their responsibilities in our dealings with you and the importance of the Customer Charter to you. They recognise their responsibilities in fulfilling our commitment to our Customer Charter and can provide expert guidance and practical assistance in all areas of the sales process
We will provide you with a Sales Information Pack containing the following documents:
Our Sales Advisor will call you to confirm that your purchase has been completed and arrange to meet with you on-site to hand over the keys to your new Muir Home. At this time, a further check will be made to ensure that all is in order and that you are satisfied with your new Muir Home. A “Key Release” Form will be completed at this time and a copy provided for your records together with the door, window, meter box and where applicable, garage keys.
When taking legal possession of your new Muir Home, the following documents will be added to your Sales Information Pack:
A few days after moving into your new Muir Home, one of our on-‐site Construction Team will personally call to ensure that all is well with your new home and to provide a timescale for any remedial works to be carried out.
As part of our commitment to you, our valued customer, we promise: